Shipping policy

## Order Processing

Orders are generally processed within **1–3 business days**, excluding weekends and public holidays. During product launches, promotions, or peak periods, processing may take longer. Orders cannot always be changed after fulfillment begins.

## Estimated Transit Times

Estimated delivery times begin after processing:

- United States: **5–10 business days**;
- Canada, United Kingdom, Australia, and New Zealand: **7–12 business days**;
- Europe: **7–15 business days**; and
- Other supported destinations: **10–20 business days**.

These are good-faith estimates, not guaranteed delivery dates. Remote areas, customs processing, severe weather, carrier disruption, address problems, and peak seasons may cause delays.

## Fulfillment Locations

To make products available across multiple markets, we may use third-party fulfillment partners. Products can ship separately and may be dispatched from a warehouse or country different from our business address. If an order contains multiple items, you may receive more than one parcel and tracking number.

## Shipping Charges

Available shipping methods and charges are displayed at checkout before payment. Promotions for free shipping apply only to qualifying destinations and order values stated on the Site. Expedited shipping shortens carrier transit time but does not eliminate processing time.

## Tracking

When tracking is available, we will send a shipping confirmation to the email address provided at checkout. Tracking may take 2–5 business days to show its first carrier scan.

## Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact Verchpouncey@gmail.com  immediately if an address is incorrect. We cannot guarantee changes after fulfillment begins. Additional carrier or reshipping charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

## Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs processing, or brokerage fees. Unless expressly shown as prepaid at checkout, these charges are not included in the product or shipping price and are the recipient’s responsibility. Customs delays are outside our direct control.

## Delayed Shipments

If an order has not arrived by the end of the estimated delivery window, check the tracking link and contact the carrier where appropriate. You may then contact us at **[Verchpouncey@gmail.com ]** with your order number. We will investigate with the fulfillment partner or carrier.

## Lost, Stolen, or Damaged Parcels

Report visible shipping damage within 7 days of delivery and include photos of the parcel, label, packaging, and product. For a parcel marked delivered but not received, first check the delivery location, household members, neighbors, and carrier. Contact us promptly so we can investigate. Resolution depends on carrier findings and applicable law.

## Refused and Unclaimed Shipments

If a shipment is refused or returned because it was unclaimed, incorrectly addressed, or import charges were not paid, we may deduct unrecoverable shipping, return, and customs costs from an available refund, where permitted by law.

## Contact

Shipping questions: Verchpouncey@gmail.com